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Privacy Policy

At Koboh, we believe sustainability isn't just about the planet — it's also about trust. That's why we collect as little personal data as possible, keep it safe, and give you full control over it.

1. Who We Are

Koboh (trading as Thomas Creasey) is a sole trader business based in the UK.

For any questions about this policy or how we handle your data, you can contact us at:
Email: [email protected]

2. What Data We Collect

We only collect what we need to run our services and communicate with you. This may include:

• Account details: name, email address, billing details.
• Website usage data: IP address, browser type, pages visited, device type.
• Support requests: anything you share when you contact us.
• Cookies: small files that help our site function and improve performance.

We do not sell your personal data — ever.

3. Why We Collect It

We use your data only for these purposes:

• To provide and maintain our services (hosting, web design, support).
• To send important service updates (like outages, billing, or policy changes).
• To improve our website and services through anonymous analytics.
• To comply with legal obligations (e.g., tax, fraud prevention).

5. Data Sharing

We only share your data with:

• Trusted service providers who help us operate (e.g. hosting partners, payment processors, analytics tools).
• Legal authorities if we are legally required to.

We never sell your data or pass it to advertisers.

When we use providers outside the UK/EU, we make sure appropriate safeguards are in place (such as Standard Contractual Clauses).

6. How Long We Keep Data

We keep your data only as long as necessary:

• Account information: kept while your account is active + 6 years for legal obligations (e.g. tax).
• Support emails: up to 2 years, unless you request deletion sooner.
• Analytics data: anonymised or deleted within 14 months.

After this, data is securely deleted or anonymised.

7. Your Rights

Under UK-GDPR you have the right to:

• Access the data we hold about you.
• Correct inaccurate information.
• Request deletion (“right to be forgotten”).
• Restrict or object to certain processing.
• Withdraw consent (e.g., for analytics cookies).
• Port your data to another provider.

To exercise these rights, email us at [email protected]

8. Security

We protect your data with:

• Encryption (in transit and at rest).
• Restricted staff access.
• Regular reviews of suppliers and systems.

No system is 100% secure, but we take privacy and security seriously.

9. Children’s Privacy

Our services are not directed at children under 13. If we discover we have collected data from a child without parental consent, we will delete it immediately.

10. Changes to This Policy

If we make significant changes, we will notify you by email and place a clear notice on our website at least 30 days before the update takes effect.

11. Contact Us

Questions or concerns?

• Email: [email protected]
• Postal address: Koboh, Thomas Creasey, 18b Balderton Gate, Newark, Nottinghamshire, NG24 1UE